Fraud Prevention & Chargeback Protection for Event Ticketing
Protect your ticket revenue with multi-layer defenses: Smart-Block abusive buyers, rule-based CVV/ZIP/Address and 3D Secure, pre-chargeback actions, instant ticket voiding, and one-click dispute responses.
Does Ticketor support 3D Secure (3DS) for ticketing?
Yes. Where supported by your processor/bank, you can enable 3DS and apply it via Ticketor’s rules so higher-risk purchases get extra verification.
How does Smart-Block stop abusive or fraudulent buyers?
It uses multiple identifiers (email, phone, billing address, card data and device markers). If matched, the purchase is blocked and new identifiers are added automatically.
Can I add a required acknowledgment at checkout to discourage chargebacks?
Yes. Add a custom checkbox buyers must accept (e.g., contact organizer first; abusive chargebacks may lead to a permanent ban).
Do you support pre-chargeback or early dispute alerts?
If your processor offers them (e.g., Stripe), Ticketor surfaces alerts so you can refund or void proactively.
What evidence goes into the one-click chargeback response?
Buyer info, invoice/transaction details, your policies, and event attendance/scanning data, auto-filled into Word/PDF.
Can I void tickets and invoices when I receive a dispute before the event date?
Yes. Void invoices and deactivate tickets so they cannot be scanned; inventory returns for resale.
Which validations can I enforce at checkout?
CVV collection and billing ZIP/numeric street validation via your processor. Use Ticketor rules to apply stricter checks to high-value or first-time orders.
Do buyers see my name on their statement to reduce unrecognized disputes?
Yes. Using your processor means your name (and phone, where configured) appears on the statement, which reduces accidental disputes.
Can I accept non-card payments like Zelle or bank transfer?
Yes. You can accept Zelle, Venmo, Cash App, Wise and bank transfers alongside cards when appropriate.
How should I budget for unavoidable fraud and chargebacks?
Track a small historical percentage and offset it using service charges or pricing adjustments in Ticketor while enforcing fraud rules.
Keep Your Ticket Revenue Safe
Enable Smart-Block, rules and one-click responses in minutes.
Ticketor works in most countries. Basically if one of the supported payment processors such as PayPal or Stripe work in a country / currency, Ticketor can be used to sell tickets in that country / currency. List of all supported payment processors
